Category Archives: Cover Story

Loh Guan Lye Specialists Centre 41 Years of Caring & Healing the Story Goes On…

Dr Mary Quah

CEO of LohGuanLye Specialists Centre.


“from Aspiration to Reality & Excellence”

Like many successful stories, it all started with a dream. The dream of the Late Datuk Dr Loh Guan Lye was to set up a private hospital ‘to reciprocate the support given to him by his patients and well-wishers over the years, and to also complement the increasingly overcrowded facilities of government hospitals. The hospital is a place where the public can seek specialist care and where specialists can practise good medicine’. The hospital then was named ‘The Specialists Centre’ which was later renamed LohGuanLye Specialists Centre (LSC) in1996, in honour of the late Datuk Dr Loh Guan Lye. The dream started in 1975 and the Centre is now 41 years old. Till today it is still family-owned and has been caring for more than three generations of patients.

The son, Mr Kelvin H Y Loh, Chairman and Managing Director, and the grandson, Mr Nicholas S W Loh, Executive Director, are also both successful Consultant Obstetrician and Gynaecologists practising in the hospital.

The unique story then continues with Dr Mary Quah, Chief Executive Officer, the driving force behind LSC, a non-family member, managing a family business in a One Big LSC Family way. She joined LSC in 1982 and has worked with three generations of the Loh family.

A visionary leader who leads with passion, Dr Mary Quah then made the dream into a vision and it became a reality with a lot of hard work and effort, dedication and commitment from everyone in LSC, making LSC to what it is today, one of the leading healthcare in the region, leading into the future.

In response to the earnest requests of patients for additional facilities and services, especially for cancer treatment, Dr Mary Quah was instrumental in the planning and development of the new wing in Macalister Road, from the architectural design and layout to the interior design and even the colour scheme with patient’s comfort in mind.  With this new wing, which was completed in 2009, LSC now has three wings, namely the Main Wing, Women and Children’s Wing and the Diagnostic Wing, offering a very comprehensive range of facilities and services including the treatment of cancer and heart diseases.

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With her leadership, LSC has overcome many challenges and has come out stronger than ever. LSC has also achieved many milestones, accreditations, various awards and accolades internationally and locally.

According to Dr Mary Quah, the culture of LSC is one of putting our heart and soul into everything we do, be proud of what we are doing and do our best. We strive to be the best and care for our patients with the best in human resource and technology to ensure good outcome.

Dr Mary Quah always believes in putting people first as ‘it’s the people who move an organisation’. When a leader leads an organisation with passion, and always does the right thing for the organisation and its people……that is the key success factor. Some of her inspiring phrases to the team include….’the business belongs to you, you take care of the business, we take care of you, the organisation grows, you grow’,  ‘everybody in this organisation is important, we do not employ unimportant people’, ‘customise your handling of people’. She takes pride in her team and is thankful to have such a caring team of dedicated and committed Management, Doctors and Staff in the organisation, as well as Mr Kelvin Loh and Mr Nicholas Loh for believing in the team and their support.

Most of all she is very thankful to all LSC patients for their trust and continuing support and for making LSC their ‘Hospital of Choice’.

Reviving the Brand 品牌的重新定位

Richard

Gan General Manager of Schwarzkopf Professional of Singapore & Malaysia


In 1893, Hans Schwarzkopf who was a qualified chemist in Berlin started a small drugstore. No one would have predicted that this business would eventually become one of the most influential hair care companies in the world.

General Manager of Schwarzkopf Professional of Singapore & Malaysia, Richard Gan told EZ that the brand was introduced to the Malaysia market over 50 years ago. It has since gained a very good reputation and currently rank No. 2 in the market.

Richard joined the company one and a half year ago with the responsibility to improve the bottom line. Besides, he is also expected to enhance the company’s structure and strengthen the brand positioning.

The General Manager also mentioned that although market competition is fierce, sometimes the biggest enemy is from within and not the competitors when the team is reluctant to adapt to market needs. “Consumers nowadays are very well-informed, we will still loose out if we do not evolve and use our innovative strength effectively,” he added.

Professional hairdresser Club (PH Club)                                          A good brand must play to its strengths, and to create a more efficient team.

“We have made improvement in restructuring the organisation to re-establish our market position. Basically, we are creating a new platform for our brand and business. Only then can we play the role of a good wholesaler, fostering seamless business relationship between the hairdressers and the brand.”

“Globally, Schwarzkopf Professional has launched its‘Essential Look’ App to match the digital trend…”

A good example is PH Club – Schwarzkopf Professional’s exclusive club for professional hairdressers, which aims to provide a range of value-added services to its loyal customers.

Schwarzkopf Professional provides technical support for the salon and helps to train the junior hairdressers. Business seminars are held monthly, experts from the regional team are invited to share their business expansion strategies of hair salon.

This year, the brand also launched a runway show together with the TV station. Contrary to expectation, it’s not just a hair show but a combination of fashion and other elements to feature the most popular hairstyles. The show was a big success.

Richard admits that the haircare and hair colouring market is constantly evolving, such as the e-commerce trend which they are still observing. “Globally, Schwarzkopf Professional has launched its ‘Essential Look’ App to match the digital trend. But I believe the most important thing for us is to get the confidence of our business partners. We are improving, one step at a time, to provide more value-added products and services to our customers. I’m glad to see we are starting to get the recognition from them.”

VIV_1915-474px谈论美发品牌,怎能不提起Schwarzkopf Professional。

1898年,柏林一位化学家Hans  Schwarzkopf,开设了一家小药剂行。谁会料到这门生意有一天会发展成为享誉全球的美发护品牌之一?

Schwarzkopf Professional新马区总经理Richard Gan告诉我,该品牌引进国内已逾50年。这些年来,品牌稳打稳扎创下了良好口碑和信誉,目前在市场上占据第二位置。

约莫一年半前加入Schwarzkopf  Professional团队,Richard的职责除了提升公司的盈利,更关键的是重组公司和革新品牌。

毕竟,市场竞争再激烈,最大的敌人往往并非敌对品牌,而是一成不变的自己。“市场每天在进化,消费者每天吸收新的资讯,接触新的技术,即便美发护发技术上的革新仍是我们的强项之一,但面对如洪水猛兽的竞争压力,不进则退,改革是唯一的途径。”

专业美发师俱乐部(PH Club)
Richard表示,Schwarzkopf Professional必须发挥自己的强项,同时打造一个更有效率的团队。

“我们在组织上作了很多改革和调整,重新拟定我们的市场定位。换而言之,我们是在为品牌和业务建立一个全新的平台,唯有如此我们才能扮演好批发商的角色,和美发师合作无间,携手打造一个良好的伙伴关系。”

其中,Schwarzkopf   Professional独有的专业美发师俱乐部(PH   Club),就旨在为一群对品牌甚具信心的客户提供专属的服务。

Schwarzkopf   Professional为美发院提供技术支援,给予新手美发师培训,教育他们最新的染发和护发技术。Richard表示,Schwarzkopf Professional每个月均会举办业务讲座,邀请区域的团队精英前来分享美发院的业务扩展策略。

今年,品牌亦构思了一场T台秀,不仅仅是美发秀,而是结合时尚等元素,与电视台和模特联手呈献一场精彩的时尚T台秀,展示当下流行的美发造型。

Richard坦言,美发市场瞬息万变,对于线上业务等全球趋势,他们仍抱持观望的态度。“虽然Schwarzkopf Professional已经推出‘Essential Look’等应用程式,赶上了全球数码化的趋势,但对于马来西亚团队来说,当务之急是先取得业务伙伴的肯定,重拾美发师们对我们品牌的信心。我们正在一步一步地逐渐改变中,让旗下的产品和服务不断增值,亦开始得到了不少客户的肯定。”

by Joshua

OUTSTANDING CLASS OF PMC 槟城医药学院杰出毕业

Penang Medical College 槟城医药学院

Your well-being in their capable hands 你的幸福掌握于他们精练手心

When the Class of 2016 graduates in the next few months, they will bring their passion to the healthcare system worldwide.

After almost 5 years of academic achievements, the students have grown into doctors. They were first trained in Ireland at either the Royal College of Surgeons in Ireland (RCSI) or University College Dublin (UCD), two award- winning, world-renowned medical universities.

EZMY41-CoverTheir prestigious pre-clinical studies in Ireland, is quoted as an experience of a lifetime with quality education, exemplary medical professionals as educators in state-of-the-art facilities. The students study and practice with international students from all around the world.

Now, they have almost completed their clinical training in healthcare facilities exclusively available to them with the help of some of the leading medical professionals in the country involved in state, national or regional initiatives and policies.

The faculty in Penang enhances their educational experience and encourages them to change lives wherever they are. Their contribution to the underprivileged shows their passion for serving society.

Voluntarily collaborating with local private hospitals, food sponsors and charity drives, the Community Outreach Society (COS) and faculty-led initiatives drive outreach activities and health camps to underprivileged groups around the country.

The students visit old folk’s homes for the abandoned, Down syndrome children homes, free clinics for the impoverished and frequent visits to orang asli villages in the interior areas of Perak and Kedah.

Their Rohingya Readers programme runs on fortnight Saturdays is to promote the importance of learning and education among the Rohingya children. The one-on-two tuition is tailored to the children to allow them to achieve their true potential or uncover hidden talents. The students hope to provide these children with living skills and health education to feel empowered to run their lives and establish themselves in society.

This batch of students have the passion to open up a world of effective and positive change among the people they work with and all for a better future. The network of communities spans from Ireland, Malaysia and across the globe.

In the weeks before their final semester, the students traversed countries as far away as Nepal, India, Cambodia and Vietnam while others took to experience healthcare systems in Cannes, USA, New Zealand and Australia. They have acquired skills for global impact.

Doctors in hospitals already recommend Penang Medical College for the Irish Medical Degrees programme. This is the testament to the quality and capability of the PMC students, housemen and professional practicing under them in hospitals across the country.

The Class of 2016 will take us further. Their upcoming graduation will confer them with highly sought-after MB BCh BAO* medical degrees from the NATIONAL UNIVERSITY of IRELAND (NUI) and Licentiates from the RCSI and the Royal College of Physicians in Ireland (LRCPI). They will be sanctioned medical professionals you will look for to trust your well-being in their capable hands.

PMC Student Association (PMCSA) former president, Lee Jasmine, Class of 2016 shared this on behalf of the graduating class “Over the past few years, we have learned to look, feel, move and listen. For the coming years, we will learn to serve, to be accountable and responsible. Thus, the learning journey continues”.

To find out more kindly contact us at enquiry@pmc.edu.my or 04 – 228 7171, or visit our website  http://www.pmc.edu.my

 

2016年的毕业生将在未来几个月后,将把他们的热情挥洒在世界前沿的医疗系统。经过近5年的学术成果,学生们已成长为医生。他们首先在爱尔兰-接受曾是2项大奖得主的大学院校、世界知名的皇家外科医学院 ( RCSI ) 或都柏林大学 ( UCD ) 培训。

爱尔兰著名的临床试验,引述终生的素质教育经验,具备示范性的医学专家,同时为国家先进设施的教育家,来自世界各地的国际学生们享受着医学实践。

如今,他们近乎圆满完成医疗机构的临床培训,包括在全国领先的医疗专业人士协助下,参与一些涉及国家,民族或区域的倡议和政策计划。

在槟城的院校教员们提供教育经验,并鼓励他们无论身在哪里都必须改变生活,包括对弱势群体的贡献也表明对服务社会的热情。

另外,与当地私人医院,食品赞助商和慈善组织的合作,社区拓展学会 ( COS ) 与教师们主导的倡议推行延伸与卫生保健活动,关注全国各地弱势群体。

而学生们探访敬老院,唐氏综合症儿童之家,经常到访霹雳州和吉打州内陆地区之原住民村庄,并提供义诊。

他们的“罗兴亚阅读计划”促进推动了罗兴亚族儿童的学习和教育。而专为孩子们设计的一对二的学习方式,让他们实现自己的真正潜力或发现隐藏的人才。学生们希望能为这些儿童提供生活技能和健康教育,经营自己的生活,在社会中建立自身。

而这一批学生的激情将为世界带来影响和积极变化,这也是响应着人们的美好未来,其中社区网络来自爱尔兰,马来西亚和跨越世界各地。

临近最后学期,学生们走过的国家包括尼泊尔、印度,柬埔寨和越南,还有一些体验戛纳,美国,新西兰和澳大利亚的医疗保健系统,他们已经获得具备全球影响力的技能。

医院的医生在爱尔兰医学学位课程上推荐了槟城医学院,足于证明PMC学生的素质和能力,他们在全国各地医院的出色实习和专业实践。

2016将更进一步,他们即将毕业,由爱尔兰国立大学 (NUI) 授予MB BCh BAO*医学学位,并由爱尔兰皇家外科医学院 ( RCSI )与爱尔兰皇家内科医学院 ( LRCPI ) 颁发执业证书。他们将是受到肯定的医疗专业人员,你会在他们具有能力的手上找到信任的幸福。

犹如PMC学生协会 ( PMCSA ) 前会长Lee Jasmine代表2016毕业班的发言:“在过去的几年中,我们已经学会了观看,感受,行动和倾听。在未来几年,我们将学习服务,负起责任。因此,学习旅程会将继续“。

欲知详情,请联络PMC邮件 (enquiry@pmc.edu.my) 或浏览PMC官方网站 (www.pmc.edu.my)

Celebrating a decade of contemporary luxury with ESSENZE 与《ESSENZE御智》一起庆祝當代奢華的10年

Impressively contemporary and bold, leading lifestyle magazine, Essenze, celebrated its 10th Anniversary this year with a strong presence taking root in Australia through Essenze Australia.

A publication by MarketSource, under the main CHTNetwork, this magazine is one that is aimed at showcasing a lifestyle of lavishness, a world of arts and travel, leaders of industries and impressive leisure activities.

The very first edition of Essenze was published in 2005 to fill a niche for luxurious lifestyle magazines that not only informed, but also highlighted world medicine, art, travel, leisure, fashion and significant people and personalities. The publications evolved throughout the years from a new little-known magazine to become one of the leading international lifestyle magazines in Malaysia.

Today, Essenze is not just a magazine but an important component in the ever-growing network of business connections and friends under CHTNetwork. It has become the glue that brings connections together, an important component to draw people and brands together and a formidable publication to be reckoned with.

Essenze Australia was introduced early this year 2015, again, to fill an important niche for a luxury lifestyle magazine in the land down under. The introduction of the bilingual magazine outside of Malaysia is one that led to a showcase of international supreme brands and the people behind some industry, thus, creating connections between brands, businesses and people.

Both magazines will continue to forge new paths in the publishing industry, to bring across clients’ message to the targeted audience in Malaysia, Australia and other countries, including China.

 

当代引领生活方式、作风大胆且令人留下印象深刻的《Essenze》杂志,在大马稳健扎根多年后,今年将迎来创立10周年纪念。

《Essenze》杂志是由 CHTNetwork 旗下的 MarketSource
出版,锁定的内容是展示奢华的生活方式、一个艺术及旅游的世界、业界领袖的意见及给人深刻印象的休闲活动。

首期《Essenze》杂志是在2005年出版,
当时,市场上并没有一份杂志是主打奢华生活方式的。《Essenze》的诞生,不仅仅是做表面上的报导,而是强调在世界医药、艺术、旅游、休闲、时尚、重要人物等。经过这些年的努力,《Essenze》已从当年一份鲜为人知的新杂志,成为马来西亚引领国际生活方式的顶尖性杂志。

如今的《Essenze》,不仅仅是一份杂志而已。CHTNetwork的业务蒸蒸日上,而《Essenze》从中扮演犹如「胶水」般的角色,将CHTNetwork与其商业伙伴及友好紧紧相系一起,并且将品牌及人物串联起来,是一本强大的杂志内不可或缺的力量。

《澳洲Essenze》则是在2015年年初推介,同样地,《澳洲Essenze》的面世也是因为市场上并没有一本主打奢华生活方式的杂志。至于在马来西亚以外的地区推出双语版本,是为了推介国际高级品牌及这些品牌背后的人物,这也让品牌、业务及人们之间产生联系。

这两本杂志将继续办下去,为印刷开业开拓新路,同时,也可通过杂志,把客户的讯息传达给位于马来西亚、澳洲及其他国家,包括中国的目标群众。

Cooking His Way to the Top

Martin Yan
International Celebrity Chef

“As an Asian, I feel that I have a responsibility to promote Asia and to inspire young Asians all in the spirit of ‘Yan Can Cook’.”

Many years before the term “celebrity chef” were coined, there is one familiar chef who appeared on TV regularly sharing easy to follow recipes. Chef extraordinaire Martin Yan of “Yan Can Cook” is almost a household name due to his successful series that had spanned decades. Here, the chef shares his success story with ez and talks about the challenges he faced before receiving international acclaim.

He first started by helping a friend in a restaurant in Canada located near the TV station and one day, he was asked to fill in for a chef that didn’t turn up for one of the TV shows. That was Yan’s big break in TV and a few years after that fateful day in 1978, PBS debut “Yan Can Cook” with Yan as the host. The rest, as we say, is television history as Yan went on to become a phenomenal success and today, he has more than 3,000 episodes of “Yan Can Cook” under his belt.

The series was such a success that Yan became a well-known celebrity chef the world over and currently, he also hosts the “Martin Yan – Quick & Easy” series. However, easy as it seemed, Yan admitted it was a tough road to travel before he reached such success.”I came from a very poor family and my mother sent me off to study in Hong Kong at the age of 12 but the one thing my mother told me, that I will always remember, is to always be humble,” he said.

Yan may have travelled around the world and have rubbed shoulders with other celebrity chefs like Anthony Bourdain but he is determined to keep his feet strongly planted on the ground. “There is this Cantonese saying “people are afraid of becoming too famous and pigs are afraid of becoming too fat” so I always tell people that there are so many great chefs out there who are much better than me,” he said. His down-to-earth demeanour and humbleness has earned him many close friendships and almost guaranteed his continued popularity as a celebrity chef.

Yan took a trip to Malaysia for his upcoming travel and food programme “Taste of Malaysia” recently. The China-born Hong Kong-American said he visited all the states in Malaysia to showcase not only the food but also the places of interest.”I am proud to be an “ambassador” for Malaysia to showcase its wonderful food and its beautiful destinations,” he said. On the 26-episode programme, Yan said it will place more emphasis on traditional fare of the Asian culture and how it has evolved over time.

“Taste of Malaysia”, which will be aired on NTV7, 8TV and Asia Food Channel (AFC) in Malaysia, is expected to reach a wide audience of up to three billion people worldwide when it is aired in September. “As an Asian, I feel that I have a responsibility to promote Asia and to inspire young Asians all in the spirit of ‘Yan Can Cook’,” he said. The upcoming series is more than a cooking show but a promotion of local flavours, heritage, culture and arts, Yan said.

Yan has not been to Malaysia for over 18 years until middle of this year and he finds that the country has much to offer in terms of variety of food, culture and traditions. “Malaysia is different from other countries I’ve been because it has diversity due to its multi-cultural, multi-ethnic and multi-religious society,” he said. Yan visited Penang for five days, documenting the local hawker fare before he went on to other states in the country.

When asked if he will consider retiring soon, Yan said his “work” is not done and it will never be done. “What I’m doing now is not a job but a passion and there’s no retiring from my passion in life,” he said. The 67-year-old added that he has friends in their 80s and 90s who are still cooking so there’s no reason for him to stop cooking and hosting his cooking, food and travel shows.

After Malaysia, Yan will continue his work as an international food ambassador by visiting more countries to showcase their food while at the same time sharing his passion for food and Chinese cooking.

Martine Yan2

The Home Whisperer

Vincent Chew

Managing Director of Pensonic Group

“There’s no room for complacency. Keeping my head in the game is the realisation that a certain mindset needs to be proven through example. Therefore, everyone is afforded the opportunity to display greatness and be rewarded for it.”

Be it telling the time, balancing revenue sheets, flipping channels on the TV remote, or punching in an old flame’s digits to reconnect, people rely on figures as a navigational compass to determine directionality, more than they realise. Keeping tabs is second nature and perhaps, rightfully so. In the rat race, the formula isn’t any different. Mathematical equations, scientific algorithms, and basic score-setting each have their place in profit’s grand design. But sometimes, the ‘numbers game’ travels further when coupled with poetic justice.

LESS IS MORE

What might that mean? Many, by stroke of habit, tend to beat around the bush when spilling their best kept secret to triumph, as if it were the roadmap leading right to the Holy Grail. Amidst the corporate-cloaked clutter, one man has risen to the occasion-doing so almost 20 years ago-to rewrite the pages of success in his mental journal. Setting himself clearly apart, he operates on the premise that simplicity is the most profound of complexities to conquer.

Pensonic Holdings Berhad group managing director, Vincent Chew, is the sales savant referenced in these chronicles. Over a recent Essenze exclusive in his office, he took it upon himself to address his personal style of leadership and ideas on growth. Sealing the measure of his worth, the dialogue which ensued, went on to uncover an amalgamation of the seventh integer on the numerical chart with passionate words, a code which best sums up the managerial mogul and intrepid traveller.

HONEST ACE

Truthfully, it did not take long in the conversation for his underlying philosophy to come through. Twenty-five minutes in and seven key words later, Chew’s personal recipe to his special brew gushed out from inside the barrel. “In business, you have to be trustworthy,” the 43-year-old shares, eager to educate. Without context, the message reads as generic but when put into perspective based on the findings he has leveraged thus far to pave his path, the writing is literally on the wall-and spells ‘PENSONIC’ in bold red against white paint.

The golf and cigar enthusiast’s unrivalled sense of integrity and ingenuity has everything to do with the fact that the public-listed venture is now a full-blown empire, the very one his chairman father, Dato’ Sri Chew Weng Khak, founded in 1982 out of Balik Pulau, a dainty town in Penang known for its durian plantations. Starting out in the early 1960s as a specialist electronics repairer and then moving on to the frontlines as a home appliance retailer, senior proved to be good with his hands and junior has followed in his footsteps.

“I believe in comradeship and trust. Most of my sales general managers are with me in KL. Decision-making and brand building are a collective process and my team understands and applauds that.”

HOT HONCHO

However, in his aspirations to drive his dad’s vision, Chew flew to Michigan in the United States during 1992, spent four years pursuing a formal education in human resources, and returned to Malaysia, only to be inducted into the company’s fabric as a core member of its manufacturing arm. He was only 24 at the time, but already, he had colossal shoes to fill-which is why his university training and degree came in handy. Two years later, while his peers were out job-hunting most likely, he had bigger fish to fry.

Rather than goofing around with confetti on his twenty-sixth birthday, the young chap clocked his first promotion, celebrated his fresh appointment as executive director, and immediately dived into the marque’s books as head marketer. In the role, he was commissioned to further cultivate sales across both the northern and central regions, establish balance between the two, fine-tune in-house policies, and set up the business’s regional sales office in Kuala Lumpur, which he has managed to nurture from just 10 employees to 120-strong.

AHEAD OF THE GAME

Since his entrance into the consumer electronics arena, the company has seen numerous gargantuan upgrades. From a miniscule shop lot in Balik Pulau to a second outlet in Georgetown not long after to the close to RM400 million annual turn-over and 30% mark in international export it currently enjoys, Pensonic is just getting started. “I believe in comradeship and trust. Most of my sales general managers are with me in KL. Decision-making and brand building are a collective process and my team understands and applauds that.”

Part of the cohesion seen today is structured upon Chew’s ingenious multi-brand platform concept. Instead of diversification or fussing over price, Pensonic has conquered the home appliances sector by buying into partner brands and acquiring trademarks which cater to all segments of the local market. To date, it has 10 service centres and eight premium-range Kollektion Haus outlets nationwide with more on the way. It’s the move that has allowed the label to stay competitive without having to compete.

The strategic tackle also awarded Chew his step-up to group managing director in 2014. In fact, Kollektion Haus is the redefined retail business format incepted in 2012 by the man himself, to enable Pensonic to sell premium brands exclusively. Today, the brands under Pensonic’s multi-brand distribution network include Cornell, Princess, Gaggia (Milano), Indesit, and Lebensstil Kollektion. “All initial efforts are attributable to the hard work of the founder. My father was the chief architect with the blueprints,” Chew offers modestly.

From Beads to Engines

Datin Sri Joanna Lim, proudly Penang born, bred, dispatched and came back to stay, strikes one as “le femme petite”, but it doesn’t just stop there. Instead one can’t help but wonder how from dealing with beads, crystals and costume jewellery, she now is in the midst of setting up an automobile business dealing with the selling of cars and car accessories.

She made time for Essenze recently and over coffee shared some of her experiences and life lessons.

Coming from a small family, Joanna reassured her father that the family business of Syarikat Lean would continue and duly set off to enjoy what the world had to offer. Having completed her basic education she went on to Melbourne for business studies. This was a chapter in her life she had been waiting for, to savour the experience of living independently away from home.

“Perhaps it is that children always want they cannot get and in that sense we were never in want for anything” says Joanna. Her parents had set ideas as to the proper etiquette for girls. This by no means curtailed the close knit bond the family had for each other, maintained till the present.

It was during her undergraduate days in Melbourne that she met her husband , “but I only knew him as an acquaintance then and we probably only met like maybe three times while I was in Melbourne” she explains. Later when she was back in Penang they were re-introduced by mutual friends. Romance soon blossomed and they dated for nine years with the occasional “chaperoning” from Mom.

“When the fun was over and the studies completed, it was easy enough to pack and come back home and get to work”, she states. The first task at hand was to hang her father’s original business signboard – “Syarikat Lean” prominently overshadowing her own signboard – “Jo’s Accessories”.

It all started from a little corner in Dad’s shop which had the crystal display”

That little corner has transformed into a whole store known as “Jo’s Accessories” in Beach Street, Penang, Malaysia.  Jo’s Accessories specialises in a huge range of beads, crystals and various costume jewelry accessories, not forgetting the Swarovski collections as well. One can purchase custom-made accessories or just buy the various essentials to put their own ideas of costume jewellery together.

Currently Jo’s Accessories is a successful “clicks and bricks” business, combining the best of the traditional “shop premises with a doorbell”, to a presence on the World Wide Web. Joanna creates her own jewellery label for sale online.

What astonishes even more is what Joanna has in mind as part of her business expansion plans. From beads to engines! This spritely businesswoman is now laying the foundations for starting up her next business venture which takes her into the automobile industry, specifically with the selling of cars and its accessories. In the near future one can expect to see another “Jo” signboard hanging somewhere  soon!

On being a mom…

“A mom must enable her children to develop their own identity. As mothers we should ensure that the environment they grow up in is a good one. Their nutrition is a priority and we must ensure they are given healthy food and I believe that education is important. Beyond this, the character the child develops and grows into is their doing. I don’t feel that parents should take credit for it or for that matter be blamed for it either.”

She emphasises that teaching children compassion is crucial. Her face beams as she tells of how compassionate and giving her elder son is. (Her eldest son is 2 years while the second son is 11 months) “I don’t take credit for the fact at all. He was born with kindness in his genes. He is so generous with his toys and freely gives his toys away to other children he meets”

“Of what use is luxury when one can’t even sit with a peace of mind to enjoy a cup of good coffee?”

“Joanna treasures all the travels that she and her family enjoyed throughout their growing up years. “We would do so much of travelling that at times we would be travelling to three different countries within a month. There were times when I woke up and had to recall which part of the world I was in”

The most valuable lesson that all these travel experiences has taught her? “That home in Malaysia is best”

“When all is said and done, what matters the most is what you do in that moment and not where you are….. choose to be kind and compassionate and this will create a vibrations of a life well lived.”

THE MAN BEHIND THE SCENES… of the McMillan Woods Global Awards

Dato’ Raymond Liew

President of McMillan Woods

A man so engrossed with his 24/7 work routine and for what he is today, one may think that this gentleman would have no time for his family and loved ones. On the contrary, this gentleman who is none other than Dato’ Raymond Liew, leads a simple life, shying away from high society where he was there, saw it all, and enjoyed it; now, he spends most of his leisure with cherished family and friends.

In a world beset by strife, vulgarity and the inequities of human existence, it becomes almost inevitable that one develops a sense of cynicism – a kind of intellectual flak jacket, against the countless bits of inspirational fiction and half-truths that bombard our consciousness.  It is an unfortunate corollary of a post-Facebook society that every other tale of triumph over adversity and circumstances is either one of pure fiction or otherwise heavily exaggerated.

At first glance, Dato’ Raymond Liew mightn’t appear as someone who would normally associate with the blue collar way of life. To his peers, it would seem like he is just another well-heeled man amidst a vast and bountiful sea of excess and capitalism. Dig deeper however, and you will find that Raymond – yes, that’s how he wishes to be addressed, is the product of an environment as unforgiving as it was unfair. Raymond stands tall as a self-made man despite or perhaps even because of the circumstances of his early life.

Of roaring heights and spectacular falls

“I attribute what I have today to the upbringing provided to me by my parents,” he enthuses. “My late father may not have been educated in the academic sense but as far as business and family ‘values were’ concerned, he was a giant in my eyes.” Raymond went on to elaborate: “My father inculcated in me a strong sense of integrity and accountability – where integrity comes from the heart! What you practise in front of others, you must also practise behind closed doors – that’s integrity!”

Raymond continued, “When I was very young, my father was rich – in my early years we lacked for almost nothing but because my father was by nature a very trusting person, his once thriving business collapsed around him. People owed him a lot of money but they never paid. In traditional Chinese culture, my father valued their friendship far more than he valued pieces of printed paper.” Raymond, being the third youngest of eleven siblings grew wispy as he trudged on with his father’s tale of roaring heights and spectacular fall from grace.  Lesson learned. “Certainly, it is one thing to rise up from difficult circumstances but it is something else entirely to witness the good things you once had disappear.”

Family values

“Which is worse? To be born blind, never having seen the blue ocean? Or to behold the majesty of a cloudless night sky, the sight of a perfectly tailored suit on one’s frame – the vision of beauty that is one’s lover, only to have one’s eyesight taken away in a horrible accident? Believe you me – the latter is far more difficult to handle.” Raymond went on to expound, “But what choice did I have? My family and I had to go on living – we had to eat, so my father did the only thing he could at the time – run a small coffee shop in Jalan Ipoh. We would wake up at 5.00am to prepare for the breakfast crowd. Initially, it was difficult to come to terms with, especially with memories of what we used to have in the back of our minds.”

Nonetheless, Raymond knew that the good things in life had to wait – and wait he did. “All of us, brothers and sisters made a pledge that we would never be poor again so long as we could do it with a clear conscious.”

To this end, Raymond’s father insisted that all his children receive formal and extended tertiary education. “Unlike him, my father wanted each of his children to be qualified professionals. That way, no matter what happened in the future his, children would have their education to fall back on.”

Raymond has an almost innocent, childlike adoration for his mother, who is still going strong at 88 years young. “My father was the one who held the rod, who disciplined us whenever we needed it but mum was the one we would always run to for help – even today! She never lost her temper with us. I believe she knew there was a need for a softer, gentler touch to compensate for my father’s stricter ways.”

Raymond’s mother was the backbone of the family. “She was always there to comfort us and listen to our to our error-riddled adolescent stories. All of us brothers and sisters now take great care to ensure our mother is comfortable. After all, with the sacrifices that our father made for us, one of the small ways in which we try to honour him is to honour our mother.”

When asked about his wife and nearly two-year-old daughter, not forgetting his grown-up son, Michael Liew who is pursuing his own dreams, Raymond can’t help but light up about two of his three favourite women. “My wife and I always yearned for a little girl and God blessed us with our beautiful little Jenna. Having our daughter at home – it makes everything else seem so trivial now,” he shares. “The wealth, the career, and the material possessions – all of that does not matter to me anymore!”

Raymond became very philosophical when talking about what the future holds for his daughter. “I want my daughter to have a better life than I did when I was young. She will live differently than I – she will have all the love that my parents showered on me but I also want her to be comfortable.”

McMillan Woods – The global network

After completing his professional degree and post graduate studies in London, Raymond spent the better part of 20 years living and working in England, he decided to make the bold move to return home to Malaysia to set up the global advisory firm with a group of highly powered individuals on 9th January 2010 with its global Head Office in London, United Kingdom – McMillan Woods.

Raymond opines, “The McMillan Woods network is very different from others – we do not believe in making money off our stakeholders. We collect no royalties beyond a cursory annual fee for the upkeep and maintenance of the global network.”

One of the key factors behind the network’s explosion in size in such a short span of time is the sense of camaraderie and brotherhood that member firms and individual members feel. “When they join us, they are no longer alone – they become part of the global community of firms.”

McM Care programme – CRS drive!

Raymond is also very proud of the McMillan Woods’ signature ‘McM Care’ programme, which is primarily a corporate social responsibility drive. Over the years, McM Care has donated hundreds of thousands to charity to include nurturing Mother Earth by planting 201 trees at the Forest Research Institute of Malaysia, thus lending the McM name to conservation and eco-sustaining efforts. “At the end of the day, we need to bear in mind that this world belongs to our future generations as well – we need to work for their well-being too.”

McMillan Woods Global Awards

When asked of the McMillan Woods Global Awards, Raymond explains, “The Global Awards recognise recipients who do what they do with the sort of integrity, accountability, responsibility and professionalism not seen anywhere else.”

His motto is “Nothing is insurmountable if you put your mind, body and soul into attaining the intended goal.”

Foundations for the future

Professor Hannah McGee
Dean of Faculty of Medicine & Health Sciences,
Royal College of Surgeons Ireland

Professor Patrick Murray
Dean of Medicine, University College Dublin

ELEANOR LOPEZ speaks to representatives from two of Ireland’s most prestigious and long standing institutions to find out what makes them the forerunners in medical studies. 

Ireland’s worldwide reputation for excellence in education particularly in the fields of Medicine and Health Science has been built on a solid foundation of commitment to quality and continuous development. This is apparent with the longevity of colleges such as the Royal College of Surgeons Ireland (RCSI), established in 1784 and the University College Dublin (UCD), established in 1854. On a recent visit to partner institute, Penang Medical College in Malaysia, Prof Hannah McGee of RCSI and Prof Patrick Murray of UCD shared their views on what makes Ireland a top destination for students pursuing a medical qualification and the contributions of these colleges to the health industry and global community.

Originally established as a surgical training college, RCSI remains as the training and regulatory body for surgical training in Ireland. In addition to surgery however, they offer postgraduate faculties in radiology, exercise and sports medicine, dentistry, nursing and midwifery to name but a few. RCSI is also an extremely research active institution with research clusters focusing on cancer, respiratory and cardiovascular disease, neuroscience, infection and regenerative medicine and population health.

PMC3

“The longevity of RCSI might well be the basis on which the quality standards and strong reputation of RCSI are built,” claims Prof McGee, highlighting the college’s international student body. “We believe that we are the largest international medical school in the world offering undergraduate medical training in four RCSI campuses across three continents with over 60 nationalities represented within the student body. The international student body creates an Alumni Diaspora which covers the globe. RCSI is truly a global medical educator.”

“RCSI has a significant international student body. On the admissions side we operate a policy of admitting students from different parts of the world with approximately one third coming from the European Union (mainly Irish), one third from the developing world and one third from the developed world,” explains Prof McGee. “This creates a unique learning environment and graduates return to their home countries with a cultural education and tolerance that they gain far beyond the structures of the medical curriculum.”

According to Prof Murray, the integration of different cultures and background is something that is central to the ethos of Irish education. Dating back to hundreds of years ago when Irish missionaries travelled to various, often remote parts of the world, this exposure to eastern and western lifestyles has provided a global outlook that has long been ingrained in the Irish education system. This has proved especially valuable within the evolving fields of medicine and science, where knowledge and exposure to tropical illnesses and diseases have been helpful in keeping abreast of developments and discoveries.

It is not surprising then to find that this has been one of the founding visions of UCD. “The University’s founder John Henry Newman, outlined his vision in a volume of published lectures titled The Idea of a University. His vision was based on creating an educational institution dedicated to facilitating ‘true enlightenment of the mind’ and developing ‘a university mission to benefit the wider world’. To this day, UCD stays true to this ethos,” says Prof Murray.

With over 160 years of tradition, UCD has been a major contributor to the making of modern Ireland; leading and shaping agendas since its foundation in 1854. It is well documented that many UCD students and staff participated in the struggle for Irish independence and the university has produced numerous Irish Presidents and Taoisigh (Prime Ministers) in addition to generations of world renowned opinion leaders who have made real and lasting contributions to the worlds of commerce, medicine, science, law, arts and sport. Among UCD’s well-known graduates are authors Maeve Binchy, Roddy Doyle, Flann O’Brien; actors Gabriel Byrne and Brendan Gleeson and sports stars such as Irish rugby captain Brian O’Driscoll and former Manchester United and Ireland captain Kevin Moran. Perhaps the best known of all its graduates is writer James Joyce, who completed his Bachelor of Arts at the university in 1902.

Such a long history of success is not the only reason these institutions have managed to stay relevant,  “RCSI is a living entity which is constantly evolving. The position of standing still is never an option,” states Prof McGee, speaking for the institution’s 200-year old reputation. “It is important to note that RCSI are not a state funded organization, in fact we are a not-for-profit organization. This independence requires RCSI to be innovative and flexible. This is achieved through a continual process of quality improvement which is driven by both an internal Quality Enhancement Office and by regular external review and audit. We also get together regularly in Dublin to align our activities in teaching, examining and managing clinical training standards to ensure continuing high standards.”

Ensuring consistency and high standards is a priority to both institutions, and the secret to achieving this is to be student-centric as Prof Murray points out. “UCD is a world renowned educational institution which consistently produces graduates of the highest calibre. Our students are given every opportunity to evolve into extremely competent, highly employable graduates who are prepared to thrive in their respective chosen fields. We are an internationally recognised provider of healthcare education, with long-established partnerships, links and affiliations with institutions in the United States, Canada, China and Malaysia. Our graduates, including a former President of Ireland and the current President of the Medical Council, have reached leadership positions in Ireland and throughout the world.”

Keeping tabs with the healthcare industry is also key to continuous growth and success. ”Our staff are dedicated to improving primary, secondary and tertiary healthcare in Ireland while continuously sharing knowledge and expertise with the international medical community thus helping to drive betterment within a global context,” says Prof Murray.

And complacency is never tolerated according to Prof McGee. “I don’t think we should ever become complacent about standards. The day we start to do that is the day we begin to go backwards. For me the real check is where our graduates end up. Our education is only as good as to where it takes our graduates. Many of our graduates are global leaders in healthcare – Professor Lord Ara Darzi, Professor and Chairman of Surgery at Imperial College London; Dr Houriya Kazim, Medical Director and specialist breast surgeon at the Mayo Clinic, US;  Professor Kieran Murphy, Professor of Radiology University of Toronto & University Hospital Network and Dr Michelle McEvoy, Consultant Pediatrician at Great Ormond Street Hospital for Sick Children, London – to name but a few.”

The RCSI has been receiving Malaysian students since the 1970s and it wasn’t long before the demand for medical seats in the institution far outstripped their capacity. It was time to look for an alternative solution. “As luck would have it, an opportunity arose in the mid 1990’s with the Penang Development Corporation who were looking to create a medical campus in Penang. It was a perfect match. Our curriculum is delivered by senior Irish clinicians teamed with local clinical leaders in Penang hospitals, following an immersion in life away from home in a Western culture,” says Prof McGee referring to the 5-year program which is divided between the two cities.

As founding partner of PMC, the UCD has hosted over 50 students every year for the last 15 years. “Since its foundation, UCD faculty has been very closely involved in the continuing development of the highly successful PMC Medicine program. More recently our teams have been working together to develop post-graduate courses in fields such as Diagnostic Imaging and Dermatology,” says Prof Murray. “The UCD School of Medicine and Medical Sciences is proud of our multi-national, multicultural student body and our students from Malaysia are an integral part of that long tradition. They enrich our programme as enthusiastic participants in academic, cultural and social events bringing Malaysian sophistication and glamour to our campus.”

Looking ahead, both institutions are confident that they will continue to remain in the forefront of global knowledge and research studies especially in Asia and North America. “As the highest level research is, by its nature, global in scope, UCD will continue to foster collaboration with the ‘best of the best’ researchers across the world. The University will continue to focus on five research priorities – Culture, Economy and Society; Health; Information, Computation & Communications; Agri-Food and Energy & Environment,” assures Prof Murray.

As for the RCSI, Prof McGee is confident its not-for-profit status will continue to propel the institute ahead. “This status, which makes us independent of the State, gives us both the need and the ambition to be innovators in healthcare education and training – and challenges us to create our own future through our efforts. It is a healthy challenge for any organisation and leadership – and keeps us ever forward looking.”

Rising To The Top

Bernard Yong2Bernard Yong
Vice President of Rado and General Manager of The Swatch Group Malaysia
Humble, pragmatic and personable, Bernard Yong shares his fascinating journey to the top during a tête-a-tête with EZ.

Born and educated in Penang, Bernard Yong received a head start  in the working world soon after completing his Form Five selling tableware at Oriental Emporium. This soon led to an apprenticeship at a factory making glass counters that were used to showcase timepieces in shops back then. Here, he did all sorts of tasks including sweeping the floor and assisting with the transportation of the products.

This however, was not to be the precursor to his involvement with Rado or the Swatch Group as Bernard, who has a penchant for art decided to join a former classmate’s interior design firm following his stint at the factory. He indulged his passion for two years but the call of duty beckoned when his father was promoted to head a new local wholesale agency distributing Rado in the entire West Malaysia.

Bernard’s father, clearly having quite an influence on his son, was the quintessential self-made man. ‘My father was illiterate; he left Hainan when he was 9 years old. He had only 2 years of primary schooling and had a very hard life. That was why he didn’t believe in education, but believed that as long as we work hard, we can learn everything that we need.’

‘Since he was illiterate, he needed someone to do the translations and the correspondences with the HQ in Switzerland, so I came quite handy to him. He convinced me to join him.’ Being the good son that he is, Bernard followed his father to Kuala Lumpur on his new posting, taking a job with his father at the new company.

The world then, said Bernard, was very much different from the world today. He recounted an epiphany he had during a visit to Switzerland last year. ‘I was checking in with my friends on Whatsapp, sharing photos and videos.’ He remembers when he was about to turn 21 and he made the move to Kuala Lumpur, which at that time was a big deal.

‘It was as though we were going overseas. You had to have a group of people, rent a van or a minibus and set out on a journey that would take at least 7 hours of driving, book a hotel,’ said Bernard, illustrating how the times have changed what with the ease of international travel and the infrastructure that has made Malaysians mobile and connected with the rest of the world. When in today’s international business, emails and texting services such as Whatsapp allow for real-time communication, things were quite different for the young Bernard who was starting out in the big city.  ‘Those days, I sent telexes to Switzerland,’ said Bernard.

Consumers nowadays want more than just a product; they want brands and products that are associated with a certain lifestyle.

A few years working with his father, the opportunity to branch out came knocking. Bernard joined the banking industry, working at the-then Southern Finance. It was while working here that he started taking evening classes, studying for a Higher Diploma in Banking and Finance at the Institute of Bankers Malaysia. Three and a half years later, he would be the first person from Southern Finance to complete the course.

Bernard, who was and still remains a computer buff, began taking as many IT courses as he could the moment Microsoft PC made an appearance in the bank. Due to his familiarity with the computer and the initiative that his superiors saw him take, Bernard got to be the person to work with the computer and was transferred to the statistics department.

During this time, he was exposed to the statistical aspect of banking. ‘The branch manager saw my potential, and when Southern Finance was about to be computerized and go online, they needed someone who understood computers and operations. So I was transferred to this project. It was not a big promotion, but there was a lot of exposure,’ he said.

‘There I learnt a lot of programming, which actually became very handy for my future career. Despite my Form 5 education and diploma in banking, it was my knowledge in computers that really helped me in my career. I was able to do a lot of reporting, presentations, even some programs to generate certain reports, things that none of my peers were able to do.’

After six years in the banking industry, Bernard returned to the watch trade to work with his father as the company was growing. Together, he brought with him the wealth of computing knowledge. ‘That year, 1989, I was very proud of myself. One whole year I did not stop working; no medical leave, no annual leave,’ said Bernard, who professes to being quite the workaholic.

‘My first task was to computerize the company, to develop a working system so that all the company information was easily accessible,’ explained Bernard, adding that in those days, since much of the sales were done on a credit basis, it was vital to have an effective system of tracking  payments. He worked on the existing computer system the whole of that year, sourcing for the software and modifying the chosen software to suit the requirements of the company.

In 1994, upon the acquisition of the Rado distribution rights by the Swatch Group, Bernard made the transition, officially joining the company, which he is still attached with today, albeit as the Vice President of Marketing of Rado Malaysia and General Manager of The Swatch Group Malaysia.

When he was younger, Bernard never expected to become a businessman. In fact, he claims that he hated business. ‘I wanted to be an artist. Or a teacher,’ he shared. Yet, life would have it that he did not have a say or choice in the way his life would turn out. Time and time again, throughout our tête-à-tête, Bernard would repeatedly refer to himself as ‘the obedient son’. Though one might strain to detect any hints of resentment, one thing that came across clearly was his respect for his father. After all, Yong Sr’s philosophy on life, hard work and determination has proven to be a blessing for his son.

Another thing that passed from father to son is the involvement in the watch trade association. Just like his father who was active in the Penang Watch Trade Association, Bernard serves as the Advisor and Honorary President of the Malaysia Watch Trade Association. In fact, he was the one who brought together the various regional watch trade associations in Malaysia under one banner, forming a strong and cohesive alliance of watch retailers and distributors in the nation. This year, the Association will be hosting the 20th Asian Horological Trade & Industry Promotion Conference (AHTIPC) with Bernard as the Organising Chairman.

The theme for this year’s edition of AHTIPC is ‘From Commodities, Goods and Services to Lifestyle Experience’, in reflection of the change in economic value that businesses can give to consumers. ‘Consumers nowadays want more than just a product; they want brands and products that are associated with a certain lifestyle,’ said Bernard, citing Starbucks coffee chains as a perfect example of the shift in consumer-mindset where it is no longer just about the coffee, but a certain type of experience that consumers get from visiting the stores. ‘With this year’s conference, we hope to communicate this to the members.’

When not busy with watch-related activities, Bernard can be found on the golf course, perfecting his swing. An avid golfer who only picked up the sport when he turned 50, he claimed that ‘golf is like life’ in the sense that it requires much discipline. Moreover, having worked hard all these years, being able to wind down and tee off is a luxury that he has earned. True, it is a form of exercise that Bernard credits to raising his stamina and keeping him fit, but golf is also a form of relaxation that he has come to be passionate about because of the various experiences golf has afforded him.

‘To me, luxury is playing golf in different courses in different cultures. Even the caddies in different countries speak different languages,’ said Bernard, who had recently visited Pattaya and got to golf at a Par 6 course on the picturesque Thai city. Up to today, Bernard has scored two holes-in-one, the first in his third year and the second in his fourth. Not bad for a relatively new golfer with mere four-and-a-half years of golfing history. Golf is, after all, a game where strategy and pragmatism play a big role, befitting the man who has strategically advanced in his career.