Gan General Manager of Schwarzkopf Professional of Singapore & Malaysia
In 1893, Hans Schwarzkopf who was a qualified chemist in Berlin started a small drugstore. No one would have predicted that this business would eventually become one of the most influential hair care companies in the world.
General Manager of Schwarzkopf Professional of Singapore & Malaysia, Richard Gan told EZ that the brand was introduced to the Malaysia market over 50 years ago. It has since gained a very good reputation and currently rank No. 2 in the market.
Richard joined the company one and a half year ago with the responsibility to improve the bottom line. Besides, he is also expected to enhance the company’s structure and strengthen the brand positioning.
The General Manager also mentioned that although market competition is fierce, sometimes the biggest enemy is from within and not the competitors when the team is reluctant to adapt to market needs. “Consumers nowadays are very well-informed, we will still loose out if we do not evolve and use our innovative strength effectively,” he added.
Professional hairdresser Club (PH Club) A good brand must play to its strengths, and to create a more efficient team.
“We have made improvement in restructuring the organisation to re-establish our market position. Basically, we are creating a new platform for our brand and business. Only then can we play the role of a good wholesaler, fostering seamless business relationship between the hairdressers and the brand.”
“Globally, Schwarzkopf Professional has launched its‘Essential Look’ App to match the digital trend…”
A good example is PH Club – Schwarzkopf Professional’s exclusive club for professional hairdressers, which aims to provide a range of value-added services to its loyal customers.
Schwarzkopf Professional provides technical support for the salon and helps to train the junior hairdressers. Business seminars are held monthly, experts from the regional team are invited to share their business expansion strategies of hair salon.
This year, the brand also launched a runway show together with the TV station. Contrary to expectation, it’s not just a hair show but a combination of fashion and other elements to feature the most popular hairstyles. The show was a big success.
Richard admits that the haircare and hair colouring market is constantly evolving, such as the e-commerce trend which they are still observing. “Globally, Schwarzkopf Professional has launched its ‘Essential Look’ App to match the digital trend. But I believe the most important thing for us is to get the confidence of our business partners. We are improving, one step at a time, to provide more value-added products and services to our customers. I’m glad to see we are starting to get the recognition from them.”
Schwarzkopf Professional新马区总经理Richard Gan告诉我，该品牌引进国内已逾50年。这些年来，品牌稳打稳扎创下了良好口碑和信誉，目前在市场上占据第二位置。
其中，Schwarzkopf Professional独有的专业美发师俱乐部(PH Club)，就旨在为一群对品牌甚具信心的客户提供专属的服务。
Schwarzkopf Professional为美发院提供技术支援，给予新手美发师培训，教育他们最新的染发和护发技术。Richard表示，Schwarzkopf Professional每个月均会举办业务讲座，邀请区域的团队精英前来分享美发院的业务扩展策略。
Richard坦言，美发市场瞬息万变，对于线上业务等全球趋势，他们仍抱持观望的态度。“虽然Schwarzkopf Professional已经推出‘Essential Look’等应用程式，赶上了全球数码化的趋势，但对于马来西亚团队来说，当务之急是先取得业务伙伴的肯定，重拾美发师们对我们品牌的信心。我们正在一步一步地逐渐改变中，让旗下的产品和服务不断增值，亦开始得到了不少客户的肯定。”