Reshaping The Face Of Hospitality Through Digitalisation

Alex Castaldi

Senior General Manager, Sunway City Kuala Lumpur Hotels

“Sunway Resort underwent a US$60 million transformation recently, further entrenching the resort as a Kuala Lumpur icon and raising the bar for international hospitality”

“Alex Castaldi, the Senior General Manager of Sunway City Kuala Lumpur Hotels shares with EZ the vision behind the transformation”

A multimillion-dollar transformation of Sunway Resort has created a unique destination in Kuala Lumpur with a focus on gastronomy. The resort took the lead to introduce a new signature dining destination, the Gordon Ramsay Bar & Grill, as the Michelin-starred chef’s debut in Malaysia. According to Alex, this brings the style and sophistication of London to Sunway City. If that was not enough, in the pipeline is yet another famous restaurant chain, this time a New York-based chain. The Black Tap Craft Burgers & Shakes will be introducing its craft burgers and world-famous CrazyShake® milkshakes to Sunway Resort by the end of 2022.

“Sunway Resort’s transformation is a bold drive to seal Sunway City Kuala Lumpur’s position as Asia’s leading fully-integrated premier hospitality and entertainment destination.”

He said the next phases of Sunway Resort’s dramatic transformation will be progressively revealed next year, including the launch of more themed suites, dedicated family spaces and leisure facilities. “We will also be launching more exciting new world-class dining outlets soon,” he adds.

At the CHT International Awards 2022: Striking a pose with Y.A.M. Tengku Sulaiman Shah Sultan Salahuddin Abdul Aziz Shah, Tengku Laksamana of Selangor (centre) and Dato’ Chng Huck Theng (right).  Alex was honoured with the CHT Excellence Award: Expatriate for his outstanding achievements and contributions to Malaysian society.

The resort has also adopted technological solutions so that it stays on trend in the face of digitalisation. “Gen Z, millennials, and digital natives make up an ever-greater proportion of travellers; as they’ve grown up with modern technology,” Alex notes. Therefore, the resort has a selection of themed suites enhanced by state-of-the-art solutions such as keyless room entry, motion sensor night lights, IPTV and “iButlers”, who are on hand to deliver gadgets and set up devices. 

Alex is optimistic that the hospitality industry in Malaysia will bounce back. “The future seems upbeat,” he says. He believes Malaysia could be a quality tourism destination that offers unique and diverse experiences to the discerning traveller of this post-pandemic era.