All posts by EZ Malaysia

Joyful Banking For All

Mohammad Fairuz Mohd Radi

Executive Director of Group Community Banking, AFFIN BANK

Mohammad Fairuz Mohd Radi, the newly appointed Executive Director of Group Community Banking at AFFIN BANK, represents this diversity with his extensive experience and a comprehensive understanding of various sectors, namely banking, real estate, and consulting.

Fairuz’s banking career started in 2010 as the Managing Director of Strategy and Transformation for Global Wholesale Banking, Maybank Group, and subsequent senior management roles within the group. He later ventured into property development with a dual role as the Chief Strategy Officer and Head of Property Investment of Sime Darby Property before returning to banking as the Chief Strategy Officer and Director of Transaction Banking for Bank Muamalat Malaysia Berhad.

Among his notable achievements is the successful establishment of Maybank’s wholesale banking business across 17 countries, developing a cohesive strategy that integrated corporate banking, investment banking, treasury, global markets, transaction banking, and asset management. Later, at Sime Darby Property, he orchestrated the opening of KL East Mall during the challenging COVID-19 pandemic, started operations with 70% occupancy and after he left, continued to achieve a remarkable 95% occupancy rate by the end of 2023. These accomplishments moulded his leadership approach, emphasising the importance of strategic planning and speed of execution in organisational transformation.

Fairuz’s leadership values—Integrity, Humility, and Competency—have shaped his vision for AFFIN Community Banking. Aside from sustaining existing businesses, he will focus on establishing new strategic business units to generate additional revenue streams. AFFIN Community Banking aims to enhance its branding, business presence, and customer value proposition through transformation initiatives including a stronger sales culture, cross-selling and up-selling retail banking solutions, and driving liquidity through the growth of Current Account and Savings Account (CASA) and deposits. 


Fairuz, 2nd from left, celebrating with the successful bidders of The CUBE by Dato’ Chng Huck Theng (3rd from left) at the recent Gemmis in Corde TRX, an exclusive dinner organised by AFFIN Invikta. The proceeds from the auction were donated to a charitable organisation supporting women in low-income communities – Women of Will (WoW), represented by Alyssa Hanif (far right)

Community engagement is a priority for Fairuz. He plans to establish impactful AFFIN branding throughout the community by establishing a pervasive presence through marketing and events at strategic locations to capture new customers and raise awareness of the bank’s offerings.


Staying informed – Receiving an update on the Desa Parkcity branch’s performance.

Reflecting his time at Bank Muamalat where he was an active representative member of the Global Alliance of Banking Values (GABV), he highlights the importance of global alliances in sharing best practices and piloting key initiatives, especially in ESG and value-based banking. At the same time, as Co-Chairman of the Sustainability Committee for the Council of Islamic Banks and Financial Institutions (CIBAFI), he contributed to establishing new standards and guidelines for sustainable practices. “At AFFIN, I see us establishing more new green solutions aligning with emerging standards and guidelines for sustainable practices, be it financing or investment products that can be offered to our existing and new bank customers,” he added.

Fairuz attributes his success in his banking career to the structured approach and an analytical and problem-solving mindset ingrained during his engineering education; he holds a Master of Science (MSc) in Technologies for Broadband Communication from University College London, United Kingdom, and a Bachelor of Science (BSc) in Electrical Engineering from Pennsylvania State University, United States of America. His advice to aspiring leaders in the banking industry is to embrace continuous learning, covering different areas within the banking value chain, and develop a personal leadership style.

Embracing Diplomacy And Memories In A Global Odyssey

Datuk Jojie Samuel

Ambassador of Malaysia to the Kingdom of Thailand

Ambassador Datuk Jojie Samuel, an ostensibly affable figure gracing diplomatic events and overseeing the welfare of Malaysians in Thailand, conceals a remarkable journey within the Malaysian Foreign Service. Born in Johor, Malaysia, to Indian immigrant parents, his deep-rooted patriotic fervour seamlessly translated into his vocation as an Ambassador, with a career spanning diverse global postings from Canada to Cuba, with Iraq, Turkey and Austria in between.

At the helm of Malaysia’s diplomatic mission in Thailand today, Ambassador Datuk Jojie is dedicated to fortifying the crucial relationship between the two nations. Yet, behind the façade of diplomatic glamour lies the challenging reality of his role as a peacekeeping diplomat, dedicated to safeguarding Malaysia’s sovereignty and national interests, regardless of the geopolitical landscape.

Recounting his junior diplomat days in war-torn Baghdad from 1998 to 1999, marked by evacuations and surviving bombings during Operation Desert Fox, he reflects, “It’s the hardship postings that inject an unexpected vibrancy into my career, leaving enduring memories.”

Fondly recalling his time in Havana, Cuba, Datuk Jojie shares an unexpected passion for cigars that emerged during his posting. Besides his ambassadorial duties, he briefly assumed the role of President of the Cigar Club, adding a unique dimension to his diplomatic experience.

In his youth, Datuk Jojie visited Thailand numerous times for personal and professional reasons, never imagining he would one day represent his nation in such a prestigious capacity. He is now well into his fifth year in Bangkok. During his tenure as ambassador, he has coordinated and overseen three visits by Malaysian Prime Ministers, engaged with numerous Thai leaders and officials, and diligently nurtured the warm and cordial relationship between the two nations. With retirement on the horizon in less than a year, Datuk Jojie aims to continue fostering relations between the nations before passing the torch to his successor. 

Print is Dead Isn’t It?

Alvin Chang

Chief Executive Officer of ACG Media Sdn Bhd

Alvin Chang is the CEO of ACGMEDIA and an Asia-Pacific Ambassador of the International Federation of Interior Architects/Designers (IFI) in the design world. He has the Midas-touch in brand building, brand positioning and an influential media authority.

As a media veteran who’s been in the industry for more than 28 years, this is what all marketeers and communications managers spew out whenever we delve into the subject of print, a media option among many others. “Who reads magazines and newspapers nowadays?” they said.

Ever since digital media was introduced in 1986, it revolutionises the market by storm. The music industry was the first to embrace this technology with compact disc and mini disc. Then it evolved into MySpace and Napster. Subsequently, it exploded into other platforms such as Facebook, Hotmail, search engines such as Yahoo, MSN and many others. Today the influence of digital media includes Twitter, Instagram, TikTok, YouTube, Pinterest, Snapchat, LinkedIn and many more. I believe there will be many more innovations popping up each year as each new generations find their own space to express their own point of views. People generally want to be heard. But there are pros and cons to such media developments.

While the strength of digital media is in its speed of delivery, it may not necessarily carry the ‘authentication’ of the story. Therefore, one can literally twist and drown out the “voice of truth” in a “sea of lies”, given the information to a sinister mind. We all know that “with repetition, even a lie can become truth” as quoted by Nazi propagandist Joseph Goebbel. So, while we gain the advantage of better access to information, greater interaction, more engaging content with creative delivery and lower cost production, simultaneously, we sacrificed facts verification and accuracy, and privacy issue. 

However, print does not have the luxury that digital media offers. Print is slow and meticulous. It cost more to produce print media; therefore, contents must be selective, newsworthy, and useful. The sensory experience of picking up a physical book enhances our pleasure of reading. So, unlike digital media, with metaphorical resemblances to a whimsical sports car, print is the vintage that every collector’s desire. The collection of print in a library, indicates a brilliant mind behind the person, and a well-placed magazine in the living room adds a touch of class and culture, instead of an iPad.

With all said and done, there are no doubt that digital media will continue to dominate every aspect of our lives, as the Gen Z and Gen Alpha eventually will take leadership in future. But as of now, with Baby Boomers still at the helm of print media industry, we will continue to savour the luxury of print while it lasts. Because every vintage has a story. 

Preserving Traditions and Inspiring Innovations at K11

Nestled in the heart of Hong Kong’s Kowloon peninsula, overlooking Tsim Sha Tsui’s waterfront, a luxury Cultural-Retail destination thrives. K11 MUSEA, a grand architecture adorned with flowing greenery on its exterior, stands as a remarkable fusion of tradition and innovation—a visionary space celebrating the convergence of culture and commerce.

As part of this vision, K11 Craft & Guild Foundation (KCG) plays a vital role in preserving eight core fast-disappearing Chinese craftsmanship practices, including Guangcai, baibaoqian, luodian, kesi, gilt-decoration, plaster molding, wooden architecture, and The Dream of Red Chambers, through a diverse array of initiatives.

Within the K11 umbrella, KCG operates as a guardian of tradition, devoted to conserving and rejuvenating the listed Chinese craftsmanship through extensive research, public programs, and captivating exhibitions. At K11 MUSEA, this commitment comes alive through a curated collection of antiques and craft pieces, each exhibit intricately tells a story at every corner, immersing visitors in centuries-old craftsmanship. From exhibitions to workshops conducted by craft masters, the space resonates with the energy of creative expression. The seamless integration of these elements not only enriches the overall visitor experience but also fuels opportunities for business development.

K11 bridges the gap between culture and the economy, notably through Creating Shared Value (CSV), fostering an environment where tradition meets modernity. Through KCG’s relentless efforts, Chinese craftsmanship steps onto a modern stage at K11 MUSEA, inviting visitors on an imaginative journey while unlocking tremendous collaborative potential. Here, Chinese craftsmanship intertwines with contemporary narratives, nurturing businesses that embrace the artistic essence of their surroundings. The fusion of art within the space transcends mere aesthetics—it’s a strategic maneuver setting a new benchmark. The synthesis of retail, gastronomy, entertainment, and such within one space creates a distinctive ecosystem, drawing in both art enthusiasts and entrepreneurial minds.

K11 MUSEA stands as a shining example, illustrating how heritage and commerce can harmoniously coexist, paving the way for fresh avenues in business development. And serves as a testament to the transformative power of artistry within a contemporary retail space inspiring both admiration and entrepreneurial opportunities in equal measure. 

 A Week in Madrid and Beyond

Madrid, Spain is a beautiful city rich in culture, art, and architecture. Even with limited time, it’s possible to enjoy the most interesting things that the city has to offer. Google maps, Google Earth, Rome to Rio, Spain’s official tourism website, and Facebook groups are valuable resources to get around the city since many locals can’t speak fluent English.

Museum Reina Sofia

Museum Prado

Rare art piece by Salvador Dali

We thought of visiting Las Ventas yet it was not the right season to do so. Thus, we decided to explore some of the popular museums in Madrid: Museo Nacional del Prado and Museo Reina Sofía. The Museo del Prado is considered the most important art museum in Madrid as it beholds precious art masterpieces in history with renowned old art masters like El Greco, Goya, Rubens. The Museo Reina Sofia housed a massive collection of 20th century and contemporary artworks, including rare pieces of Salvador Dali, Pablo Picasso, and Joan Miro.

A variety of churros

El Rastro Flea Market

El Rastro flea market is a popular Sunday attraction for tourists, but be careful of the pickpockets despite the presence of the police.

Botin Restaurant – the oldest restaurant in the world

Dining in the Botin Restaurant is an ultimate culinary experience not to be missed. Botin Restaurant is the world’s oldest restaurant according to the Guiness Book of records. The signature roast suckling pig and lamb here are a must-try and the venue itself is a historical gem.

Hop on hop off bus tour

To have a quick wrap up of the Madrid tour,  we opted for Madrid-Hop-On-Hop-Off bus service that covers all the top attractions in Madrid. It’s a good way to get a good view of the city, especially the rooftop architecture.

Since we had limited time, we decided to take a day trip to Valencia only. Euro train tickets were pre-booked via the Omio app. 

 Valencia’s Old Town

Valencia’ s city view

Valencia has an interesting cityscape with spectacular modern architecture, the old town, beaches, and the natural park. Valencia is also the home of Paella, ideal for strolling around, and having a good break.

The City of Arts and Sciences including Museu de les Ciències Príncipe Felipe –  an interactive three-floor science museum that currently runs the exhibition of MARS expedition, L’Hemisfèric, and L’Oceanogràfic – the largest oceanographic aquarium in Europe. We tried Paella while having lunch at Submarino Restaurant in L’Oceanografic. The dining area is surrounded by an aquarium, but the food was overrated.

 L’Oceanogràfic

With only a week, we managed to enjoy most of Madrid’s exquisite attractions, including a fantastic day trip to Valencia.

Stunning architecture of La Ciudad de las Artes y las Ciencias

Welcome to the Kingdom of Arendelle!

The World of Frozen made its debut at Hong Kong Disneyland on November 20, 2023, offering guests a magical and immersive experience in the beloved kingdom of Arendelle with breathtaking landscapes, iconic characters, and state-of-the-art attractions.

“Come Celebrate Summer Snow Day” as you step into the world’s first and largest Frozen-themed land – and the first of three at Disney’s international theme parks. Inspired by Disney’s Frozen, the biggest animation hit of all time, this wonderland features landscapes that merge together with the Lantau mountains, and characters from the movie; Elsa, Anna, Kristoff and Oaken, wandering the streets of Arendelle throughout the day, creating more spontaneous and immersive character interactions.

The park pays homage to the real-life nature, arts, culture, and architecture of Norway, reflecting its 19th-century “Dragestil” (dragon) and Bellstrand’s asymmetrical style, with rose-melting flower paintings and the kingdom’s golden crocus flower incorporated into designs, showcasing the meticulous collaboration between Walt Disney Imagineering and Walt Disney Animation Studios. Iconic film locales like the North Mountain, Arendelle Castle, the Clock Tower, the Bay of Arendelle, Elsa’s Ice Palace, Friendship Fountain, Northern Delights, and the Golden Crocus Inn transport you to the heart of Arendelle.

The Arendelle experience is highlighted by two revolutionary attractions: Wandering Oaken’s Sliding Sleighs, a family rollercoaster ride through the rocky landscapes of Arendelle Forest with a view of the Arendelle Castle, and Frozen Ever After, a delightful, song-filled boat trip around the kingdom. It is Hong Kong Disneyland’s first attraction to feature Walt Disney Imagineering’s most advanced, all-electric Audio-Animatronics® figures, which bring to life characters such as Anna, Elsa, Kristoff, Sven, and Olaf with amazing likeness.

The attention to detail extends to merchandise, with Tick Tock Toys & Collectibles offering a myriad of irresistible ‘all things Frozen’ keepsakes. Dining options to enjoy Arendelle cuisine include the Golden Crocus Inn, which serves a good selection of Nordic-inspired dishes, and Northern Delights, with Frozen-inspired quick sweet treats and desserts on its menu.

“The World of Frozen” promises an immersive journey into the heart of the Frozen universe, and as the first Frozen-themed land to open internationally, it sets the stage for similar experiences at Walt Disney Studios in Paris and Tokyo DisneySea’s Fantasy Springs expansion, bringing the magic of Frozen to fans around the world. With Frozen 3 and 4 already in the works, Hong Kong’s World of Frozen is just the beginning of Frozen fever for Disney Experiences. 

Images by Laughing Place Inc.

DO YOU OR YOUR CHILD SUFFER FROM ECZEMA?

If you or your child ever had these skin problems, the answer may well be a yes! It is estimated that about 20% of children and 10% of adults suffer from a condition called ECZEMA.

What is eczema?
Eczema is the medical term for a skin condition that causes dry, itchy and inflamed rashes on the skin. It is a common condition in young children but it can occur in almost any age group. It is not contagious. The skin barrier helps your skin to retain moisture and protects your body from outside elements. When eczema happens, the skin barrier is weakened. This will allow bacteria, viruses, irritants and allergens to enter the body easily.

What are the Symptoms?
Initially, itchy rashes and skin dryness are first noticed. Depending on the patient’s skin colour, the rash can be red, pink or brownish in colour. Rubbing or scratching worsens the rash so it is often called “the itch that rashes.” The itch is usually worse in the evening triggered by sweating or rough clothing. It tends to involve the face, neck, elbow, elbow folds, knee and at the back of knees. Close family members with similar skin problems make the diagnosis more likely.

Who is prone to eczema?
Almost anyone of any race or gender can have eczema at any age. However, it tends to begin in the first 2 years of life but some may develop it even after puberty or during adulthood. Those with a family background of atopy (i.e eczema, bronchial asthma and allergic rhinitis) are more likely to get it.

What makes eczema worse?
     •   Climate: extremes of temperature, low humidity
     •   Irritants: wool/ rough fabrics, perspiration, detergents
     •   Infections: skin infections or other infections
     •   Environmental allergies: dust mites, pollen
     •   Food allergies: common allergens- eggs, milk, peanuts, shell fish, soy, wheat

(Note: detection of allergen specific Ig E via blood does not necessarily mean that allergy triggers the eczema)

The impact?
Eczema can have a significant impact on a person’s daily life. When scratching results in a wound with itchiness and inflammation, a child may not want to bathe as he will suffer an unpleasant stinging sensation. Sleep will be disturbed leaving the child irritable. In school, they may be stigmatized and other children may be hesitant to interact with the child with eczema. As they grow older, they may become self-conscious of the way their skin looks. Fortunately, early diagnosis and effective treatment can help patients and family members deal with this skin condition.

When to consult a dermatologist?
When sensitive skin care regimes and avoidance of irritants fail to completely clear up the itchy rash, it is time to consult a dermatologist. You or your child may need more potent treatment. Alternatively, it is possible that the rash is not due to eczema.

How do we treat eczema?
Upon diagnosing eczema, the dermatologist will prescribe topical products, such as topical steroids or calcineurin inhibitors as well as oral antihistamines. Other treatment options include phototherapy, wet wrap, systemic medications that target the immune system. Recently, newer oral and injectable monoclonal antibody have been proven effective.

Although eczema cannot be cured, it can be managed. Fortunately, some children’s symptoms lessen or disappear as they grow up. Hence, eczema should be diagnosed and managed early so that your child can thrive!

All photos credit: Dr. Janet Lee Hoong May

Consultant Dermatologist & Physician

MD (RSMU), MRCP (UK), Adv. Master in Dermatology (UKM)

Dr. Janet specialises in a variety of skin, scalp, hair and nail disorders for both adults and children i.e. acne, psoriasis, eczema, skin allergy and allergic testing, skin pigmentations, skin cancers, skin infections as well as hair loss. She has vast experience in dermatological procedures such as skin biopsy, electrocautery and excision, intralesional injections, cryotherapy, lasers and chemical peeling.

Diabetic Mellitus (DM), are the kidneys in trouble?

by Dr. Yeo Geok Ping,
Consultant Nephrologist & Physician

In National Health and Morbidity Survey 2019, the prevalence of Diabetes Mellitus (DM) amongst adults age >18 years old had increased from 11.2% (2011) to 18.3%.(2019). Over time, DM may lead to serious complications like heart attacks, strokes, kidney disease, vision loss, and nerve damage. DM remains the most common cause of End Stage Kidney Disease (ESKD), accounting for 53% of all new ESKD patients in 2021, followed by hypertension (33.9%).

How diabetes cause kidney disease?
Kidneys are two bean-shaped organs, each about the size of a fist located in the middle of your back, just below your ribcage. Each kidney is made up of millions of tiny filters called nephrons. These filters help to remove waste and excess water from the blood into the urine while leaving protein and other substances in blood. Kidneys also help to control blood pressure, produce red blood cells and activate Vitamin D. Over time, high blood sugar from diabetes can damage blood vessels in the kidneys as well as nephrons so they don’t work as well as they should.  Around 20-30% of people with diabetes develop Diabetic Kidney Disease.

How to detect Diabetic Kidney Disease (DKD)?
Diabetic Kidney Disease (DKD) is kidney damage caused by DM. When the kidneys are working normally, they prevent albumin from leaking into the urine. Hence, the earliest sign of DKD is increased excretion of albumin in the urine. The kidney doctor (nephrologist) will perform assessment and screen for kidney damage by doing blood and urine tests.


Photo credit: Diabetes and Digestive and Kidney Diseases (NIDDK)/kidney.org

Screening tests may include:

1.  Urine test to measure excretion of albumin in urine.
2. Blood test to measure level of creatinine. It can estimate how well the kidneys filter blood. High creatinine indicates a low eGFR (estimated Glomerular Filtration Rate), indicating poor kidney function.
3. Ultrasonography of kidneys to assess the size of kidneys. The kidneys are usually normal or increased in size in the initial stages but later may shrink as the disease progresses.

What happens if there is kidney failure?
There are five stages of Chronic Kidney Disease (CKD). It is a silent killer as it may progress insidiously over time without any clinical manifestation. Eventually, DKD may cause the kidneys to shut down, leading to the last stage (stage 5) of CKD, known as End Stage Kidney Disease (ESKD).


Photo credit: Baxter/mykidneyjourney.com

Symptoms and signs of kidney failure include:
     •   Nausea and vomiting
     •   Fatigue
     •   Swelling in the face, ankles and feet
     •   Breathlessness
     •   High blood pressure
     •   Confusion
     •   Dry skin and itchiness
     •   Anemia

ESKD occurs when the kidneys can barely function to meet day-to-day requirements. In this final stage, dialysis or kidney transplant is a must in order to survive. Kidney transplant involves the transfer of a healthy kidney from one person into the body of a person who has little or no kidney function. Kidney transplantation is the optimal treatment for improving survival and quality of life for patients with ESKD.

There are two types of dialysis treatments available to remove toxin and extra fluids from the body. Haemodialysis will require a machine that removes blood from the body, filters it through a dialyzer (artificial kidney) and returns the cleaned blood to body via vascular access either arteriovenous fistula (AVF) or dialysis catheter. Every Haemodialysis will be individualized but generally it takes an average of 4 hours per session and 3 treatments per week. Peritoneal Dialysis is dialysis using the peritoneal membrane, which is the natural lining of abdomen, via a tenckhoff catheter that is  surgically placed in the abdomen. Continuous Ambulatory Peritoneal Dialysis (CAPD) is carried out manually every day. There are usually 4 exchanges during the day. Automated Peritoneal Dialysis (APD) requires a machine to perform three to five exchanges during the night while sleeping.

How do we treat Diabetic Kidney Disease (DKD)?
There is no medication or therapy that can reverse the kidney damage done. However, with the correct treatment, we can slow down the progression of DKD:
• Lifestyle modification : Stop smoking, regular exercise (At least 150 minutes per week)
• Healthy diet: Low salt and sugar.
• Good sugar control : The treatment will be individualized to prevent development of hypoglycaemia (low blood sugar)
• Good blood pressure control: Recommended goal below 130/80 mmHg, however target should be individualized.
• Avoid over-the-counter pain medication including non-steroidal anti-inflammatory drugs (NSAIDS) or non-FDA approved supplement.
• Compliance to medications and follow up are of paramount importance to retard the disease progression of DKD.

Time is critical in the treatment of kidney disease. The key point here is to have early diagnosis and treatment without delay, in order to minimize loss of kidney tissue from the injury. 

Therefore, it is imperative to consult a nephrologist early, in order for a prompt diagnosis and initiation of treatment.

Sidenote: 
Having foamy urine?
This could be your kidneys ‘leaking’ protein, the earliest sign of kidney disease.

“Time is kidney”
A key point here is to have early diagnosis and treatment as soon as possible without losing time, in order to minimize loss of kidney tissue from the injury.

From Legal to Retail

Datuk Andrew Lim Tatt Keong

Group Executive Chairman of USP Resources Sdn Bhd Group of Companies and GAMA Group of Companies

Datuk Andrew Lim Tatt Keong, a distinguished figure in the Malaysian retail industry, has had an extraordinary career path that saw him transition from a successful legal practitioner to becoming the Group Executive Chairman of both USP Resources Sdn Bhd Group of Companies and GAMA Group of Companies. He is also the Deputy Group Chairman of the SOGO Seibu Group of Companies in Malaysia.

Born, raised, and schooled in Penang, Datuk Lim received his Bachelor of Laws degree from the University College Cardiff, Wales, UK, and passed the BAR exams from Middle Temple (London) in 1981 and he was admitted as an advocate and solicitor in Malaysia in 1982. Datuk Lim embarked on his legal career by practising in his late father’s legal firm, Messrs Lim Cheng Poh, Lim & Rahim, where he specialised in various legal matters, including banking, corporate, commercial, conveyancing, international contracts, and international trade. It was while practising law that he developed a keen interest in the retail industry.

Datuk Lim took up the opportunity to venture into retail business by buying into the GAMA Group of Companies in 2000, and subsequently, he also acquired the SOGO Seibu Group of Companies in 2002.

His extensive legal background proved invaluable to him during his transition from legal practice into the retail industry. 

Drawing from his twenty years of legal experience, he successfully addressed various challenges, managing irrational expenditures, implementing prudent financial practices, and reducing unnecessary expenses to turn the company around.

His legal expertise accorded him a unique insight into distinguishing truth from facts, allowing him to approach problem-solving with a discerning eye to systematically assess and analyse challenges and find effective solutions. Datuk Lim’s methodical approach became instrumental in avoiding hasty decisions made during stressful situations.

Established in 1967, GAMA Supermarket & Departmental Store was originally known as Pulau Pinang Supermarket, located at Chowrasta Market on Penang Road, Penang. Its flagship store, Wisma GAMA, opened in 1980 and went on to become one of the pioneers of the Malaysian retail industry. The store was the first to introduce the concept of a supermarket-cum-department store, which revolutionised the way Malaysians shopped. This milestone was recognised by the Malaysia Book of Records 2022, in which GAMA was awarded the recognition of being the “First Registered and Oldest Supermarket and Departmental Store in Malaysia.”

Under Datuk Lim’s visionary leadership, GAMA Departmental Store witnessed remarkable growth as one of Malaysia’s leading retail establishments. The company’s commitment to providing quality merchandise, fair prices, and exceptional customer service is reflected in its motto, “We Serve You Better,” and GAMA has earned the trust and patronage of its customers over the past 57 years.

Despite the challenges posed by the pandemic and the advent of online shopping, Datuk Lim anticipates a resurgence of in-store shoppers, recognising the unique experience physical stores offer. Looking to the future, he envisions transforming malls and departmental stores into lifestyle experience centres, catering to the evolving preferences and demands of modern internet savvy consumers.

Datuk Lim attributes all his success to his experienced and dedicated team, some of whom have been with GAMA for decades. He emphasises the importance of valuing employees, prioritising customers, and building strong partnerships with brand partners. For young entrepreneurs, he advises never to give up, highlighting the significance of resilience and continuous learning. He also stresses the critical importance of possessing both emotional intelligence (EQ) and intellectual intelligence (IQ) for long-term leadership success. 

A Visionary Leader Transforming Penang’s Hospitality Landscape

Tony Goh Nai Heng

General Manager of The Wembley, Penang & Cititel Express, Penang


A proud moment: Mr Tony Goh (2nd from right) receiving the INPenang National Award for Preferred Hotel on behalf of The Wembley – A St Giles Hotel, Penang, from the Governor of Penang, TYT Tun Dato’ Seri Utama Ahmad Fuzi bin Haji Abdul Razak (2nd from left) at the INPenang International Awards 2021 presentation ceremony. Looking on are: (L) YB Yeoh Soon Hin, Penang State EXCO for Tourism and Creative Economy (PETACE) and Dato’ Chng Huck Theng, President of CHTNetwork (R)

Tony Goh Nai Heng is a prominent personality in the service and hospitality industry, currently serving as the General Manager of The Wembley, Penang, and Cititel Express, Penang. With over 38 years of experience, Tony’s leadership has had a significant impact on the industry.

Tony’s journey began at Les Roches hotel school in Switzerland, where he developed his skills and passion for hospitality. He climbed the ranks, holding senior management positions in renowned hotels within the Shangri-La and Swiss Garden groups. Notably, he achieved remarkable milestones as the General Manager of Cititel Mid Valley Kuala Lumpur and Cititel Penang.

Currently, Tony leads a dedicated team at The Wembley – A St Giles Hotel, Penang and Cititel Express in George Town, Penang. These landmark hotels, located in the heart of the city, offer 415 and 234 rooms respectively. Tony’s role is crucial in ensuring smooth operations and creating a Totally Fulfilling Experience for every guest. He emphasises the importance of his team, recognising their hard work and contributions as the foundation of the hotels’ success.

In addition to his managerial responsibilities, Tony serves as the Chairman of the Malaysian Association of Hotels, Penang Chapter. He is committed to transforming Penang into a home away from home for all tourists. Even during the challenging times of the COVID-19 pandemic, Tony’s dedication was instrumental in keeping the industry relevant despite economic adversities and reduced tourism rates.

As a visionary leader, Tony focuses on creating a clear vision for the future and inspiring others to join him in achieving it. He believes in upholding integrity and preserving principles.

Beyond his professional pursuits, Tony actively participates in events that promote the well-being and development of Penang. He is known for his passionate and charitable nature, extending assistance to individuals and organisations without judgement or condescension. With his visionary leadership and dedication, he continues to leave a positive impact on the industry while actively contributing to the betterment of Penang’s community.