Datin Peggy Khoo (Executive Director of ARITA PLASTICS)
Joyce Lim (Director of ARITA PLASTICS)
“You must have passion in everything you do. In some ways, we are strict with her [Joyce] because she may eventually lead the company one day. However, she is still new to the business and we treat her like we would treat any freshies in our company. I’m glad that she is willing and seems to be a fast learner as well.” commented Datin Peggy Khoo.
“My parents wanted me to improve and the only way to do that is the freedom that they have willingly let me try and learn through assisting them in decision-making processes in the marketing and the management side of the company. Their willingness have opened many doors for me.” said Joyce
Whenever we hear of family members working together in a family-run business, there is almost an immediate bliss that transcends peace as well as orderliness not many can achieve. In our day-to-day grind to live a life as best as we could, relationships have been a constant challenge to many especially with family members in a family-run business.
The first instance of meeting these two women struck a cord that transcends an air of class and superiority. While one may prevail in wisdom and experience from being in the business for almost two decades the other strengthens in youth and energy. The mother and daughter story of Datin Peggy Khoo and Joyce Lim speaks not only of combined efforts but truly embracing a relationship that works both in their homes and also for a family-run business.
When Joyce graduated with a Bachelor of Commerce from Deakin University, Australia six years ago, there were already discussions revolving around her joining the family firm. Since then, she has led and represented the company in implementing the newest ISO system 9001 and 2015.
“I knew what I wanted when I first joined the company. In order to learn different functional parts within the company, I was allocated to different departments and started from the very beginning. The idea is that I would learn from every department especially in marketing involving purchasing, production planning, and quality management system (ISO),” said Joyce.
If there is one thing on how they define the success and longevity of the company, it is definitely through hard work as well as the passion for the industry. With over 30 years being in the manufacturing sector of the plastic industry, ARITA PLASTICS is one of the pioneers in producing extruded plastic sheets. The company has grown to become a major exporter and is an OEM partner and trader with more than 20 years of experience.
Datin Peggy Khoo started the manufacturing business in 1978 with her husband who also holds first-hand experience in running a company. This meant that Joyce is also on the receiving end of two successful entrepreneurs that has led a company for more than three decades.
“The advantages to being the daughter is enormous,” laughed Joyce. “Even at the initial stage of joining the firm, I felt that my voice was heard. I would probably not stand a chance to voice out my opinion if I’m not at a certain position in the company. They were open and that led me further to more opportunities; whether it is on socialising at networking events or taking the initiative to introduce me to their clients.”
The husband and wife company has expanded since 1978 and with over 70 staff on the payroll, it has been through its own challenges. They have no qualms in knowing that their children may leave the company one day and take each day as it comes.
“It is definitely a choice that they [the children] have made when they decided to join us. If they will ever leave one day, we are definitely open to exploring. We have staff and stake shareholders who have been with us for over 20 years, so, there are definitely a lot of talent to explore there,” said Datin Peggy Khoo.
These two ladies seem to have it in their strive; a two-way communication that is proven successful so far. On one hand, this relationship is an aspirations to the younger generation to go for the catch and be successful. On the other hand, we see the mother hand, nurturing at the same time plays a vital part in appropriate decision-making and well-devised processes for execution. Are there any betters ways for a mother and daughter relationship?
“你必须对自身所做的一切充满激情。我们对Joyce在某些方面显得严苛，因为总有一天将是她领导公司。然而，她还是业务新手，我们对待她像公司里任何新人一样。但我非常欣慰她很愿意学习以及快速上手。”拿汀邱碧意说。
每当我们听到家庭成员们在同一个家族企业里共事，几乎立即感受到一种超越和谐的幸福，这也是许多人无法达至的秩序感。在我们日复一日尽最大的努力去营造美好生活，对很多人来说人际关系是一个持续的挑战，特别是与家庭成员在家族企业中共处。
与这两名女性会面的第一印象是超越阶级和优越感的亲密联系。其中一位在商业领域拥有20年以上的智慧与丰富经验优势，另外一名则胜在年轻朝气和精力充沛。拿汀郑碧意(Peggy Khoo)与Joyce Lim，这对母亲与女儿的故事不仅叙述她们共同的努力，也实际拥抱她们的家还有家族企业。
6年前，当Joyce毕业于澳大利亚迪肯大学(Deakin University)获取商业学士学位，环绕着她加入家族企业的讨论正式开启。那时，她已经领导着与代表公司实施最新版质量管理体系ISO系统9001-2015。
“我刚加入公司就知道自己想要什么。而为了深入了解公司各部门构造，从一开始我被分配到不同的部门。我的想法是从每一个部门中学习，特别是市场营销，还有涉及采购，生产计划和质量管理体系(ISO)。”
如果要定义一家成功与长远的公司，肯定包括辛勤耕耘以及对行业的热情。而Arita集团拥有超过30年在塑料制造业的经验，也是生产高端挤压塑料板材的先驱，公司成为主要出口商，具备逾20年的代工生产(OEM)合作伙伴与贸易经历。
郑碧意是在1978年涉足制造业，并具备携手丈夫拿督林廷晖开始经营一家公司的切身经历。这意味着，Joyce是身为掌控一家逾30年历史的公司、两名成功企业家之接班人。
“作为女儿的好处数之不尽。”她笑道。不过，即使加入公司的初期，她感觉自己的声音有被聆听。“如果我不在公司的某个职位，我可能就没有机会发表意见了。他们为我提供很多机会的窗口，让我能更跨前一步；而且无论是在社交活动或一些场合，也主动把我介绍给客户们。”
自1978以来，这家夫妇创立的公司加速扩大，拥有逾70名员工，且历经自身挑战。他们不确定自己的孩子可能哪一天会离开公司，抑或这一天随时到来。
“如果孩子们加入我们，这是他们的选择，至于要离开，我们肯定会开放探索。而我们的员工和股东们在过去的20年与我们一起并肩作战，所以，具备很多勘察人才的机会。”郑碧意说。
这两名女性似乎都以本身能力奋斗着，也是至今为止确认相当成功的双向交流。另一方面，这种关系让年轻一代更勇于追求成功的志向。此外，我们可看到母亲在一手栽培的同时也采取适当决策，而精心策划的执行过程也起着关键作用。还有比这种母女关系更好的方式吗？
by Monica Tong
EZ MALAYSIA.NEWS 