Tony Goh Nai Heng
General Manager of The Wembley, Penang & Cititel Express, Penang
“My team is very important to us. They are our strength.
Without their hard work and relentless contributions and efforts, we would not be what we are today”
A proud moment: Mr Tony Goh (2nd from right) receiving the INPenang National Award for Preferred Hotel on behalf of The Wembley – A St Giles Hotel, Penang, from the Governor of Penang, TYT Tun Dato’ Seri Utama Ahmad Fuzi bin Haji Abdul Razak (2nd from left) at the INPenang International Awards 2021 presentation ceremony. Looking on are: (L) YB Yeoh Soon Hin, Penang State EXCO for Tourism and Creative Economy (PETACE) and Dato’ Chng Huck Theng, President of CHTNetwork (R)
“There is no right or wrong in whatever we do but we must always maintain our integrity and preserve our principles”
Tony Goh Nai Heng is a prominent personality in the service and hospitality industry, currently serving as the General Manager of The Wembley, Penang, and Cititel Express, Penang. With over 38 years of experience, Tony’s leadership has had a significant impact on the industry.
Tony’s journey began at Les Roches hotel school in Switzerland, where he developed his skills and passion for hospitality. He climbed the ranks, holding senior management positions in renowned hotels within the Shangri-La and Swiss Garden groups. Notably, he achieved remarkable milestones as the General Manager of Cititel Mid Valley Kuala Lumpur and Cititel Penang.
Currently, Tony leads a dedicated team at The Wembley – A St Giles Hotel, Penang and Cititel Express in George Town, Penang. These landmark hotels, located in the heart of the city, offer 415 and 234 rooms respectively. Tony’s role is crucial in ensuring smooth operations and creating a Totally Fulfilling Experience for every guest. He emphasises the importance of his team, recognising their hard work and contributions as the foundation of the hotels’ success.
In addition to his managerial responsibilities, Tony serves as the Chairman of the Malaysian Association of Hotels, Penang Chapter. He is committed to transforming Penang into a home away from home for all tourists. Even during the challenging times of the COVID-19 pandemic, Tony’s dedication was instrumental in keeping the industry relevant despite economic adversities and reduced tourism rates.
As a visionary leader, Tony focuses on creating a clear vision for the future and inspiring others to join him in achieving it. He believes in upholding integrity and preserving principles.
Beyond his professional pursuits, Tony actively participates in events that promote the well-being and development of Penang. He is known for his passionate and charitable nature, extending assistance to individuals and organisations without judgement or condescension. With his visionary leadership and dedication, he continues to leave a positive impact on the industry while actively contributing to the betterment of Penang’s community.
“There is no exercise better for the heart than reaching down
and lifting people up”
EZ MALAYSIA.NEWS 