General Manager of Thai Airways International
The balance between staff welfare and company policies, is hard to achieve but very crucial. I strongly believe in staff development and maximum skill-training. The happiness quotient of every member of staff is also important.
Built like a football linebacker, Tishti Sumitra is equally formidable in a suit and the corporate realm. As General Manager of Thai Airways International for Malaysia and Brunei, his boyish smile and charm can easily thaw the most rigid opponents or negotiate multifaceted deals with ease and success.
Responsible for a gamut of portfolios, from sales to passenger comfort, his leadership style is hailed as refreshing, gentle and result-oriented. “The key to a successful company is team work and I try to be accessible to my staff most of the time. The balance between staff welfare and company policies, is hard to achieve but very crucial. I strongly believe in staff development and maximum skill-training. The happiness quotient of every member of staff is also important.”
While Sumitra appoints a higher level of principles for himself, he shares that, “Every moment with Thai Airways is a good one for me. Self -discipline is paramount and one should not only rely on rules and regulations to do the right thing. Doing the right thing should come from the heart and mind.”
Born and bred in Bangkok, Sumitra studied engineering in the Chulalongkorn University before furthering his education in Italy at the Politecnico di Torino (The Polytechnic University of Turin), an engineering university based in Turin, Italy. He studied MIS, majoring in multimedia.
Self -discipline is paramount and one should not only rely on rules and regulations to do the right thing. Doing the right thing should come from the heart and mind
Before joining Thai Airways in 1999, he dabbled in software sales and even held a brief tenure with the Science Museum in Thailand. He was posted in Laos before heading the Malaysia and Brunei offices. What is his biggest challenge in running one of the top premium airlines in the world? “Speaking to the press,” he says with a wink. He is reticent but there is a force about him that is reassuring. “Every Thai Airways moment counts – the experience, friends and business acquaintances, the successes, trials and tribulations. I find tremendous pride in working for one of the best airlines in the world.”
“The market is tough but my mission here is to strengthen the Thai Airways presence in this region. This year Thai Airways bagged the Skytrax Awards for World’s Best Economy Class, Best Economy Class Onboard Catering, World’s Best Airline Lounge Spa, Best Cabin Crew in Thailand and Best Economy Class in Asia. We have Michelin-Star chefs designing our catering menu.” With those accolades, everything should be smooth as silk.
Tishti Sumitra 犹如一名足球场上的后卫，他在专业领域里自成一套的法则令人崇敬。作为泰国国际航空公司 (Thai Airways International) 马来西亚和文莱区域总经理，他略带孩子气的笑容和魅力可以轻易化解最顽固的对手，轻松地与各方达成协议与交易。
Sumitra 已经为本身制定更深层次的原则，而他也借此分享：“在泰航的每一刻对我来说都是美好的。高度自律会让一切事半功倍，一个人不应仅依靠规章制度去做正确的事情，这些行为应该发自内心。”在曼谷出生和长大的他在泰国朱拉隆功大学 (Chulalongkorn) 攻读工程学，之后前往意大利都灵理工大学 (The Polytechnic University of Turin) 继续深造，学习管理信息系统专业 (MIS)，主修多媒体。
在 1999 年加入泰国航空公司前，他曾涉足软件销售，甚至在泰国科学博物馆工作过一段时间。至于受委为泰航马来西亚和文莱区域负责人之前，是在老挝地区任职。而运营一家全球顶级优质航空公司，他面临的最大挑战竟然是面对媒体发表言论时刻。不过，即使沉默不语，但他身上散发一股让人安心的力量。“身处泰航的每一个阶段都很重要——经验、朋友和商务伙伴，还有成功、考验和磨难。”他对于自己在全世界最好的航空机构内服务感到无比自豪。
“即使营销市场艰难，但我的任务是强化泰国航空在上述区域的存在感。今年，泰国航空公司获得 Skytrax 全球航空业评选为“全球最佳经济舱”、“全球最佳经济舱餐饮” 、“全球最佳航空公司休息室 Spa”，“泰国最佳机组人员”与“亚洲最佳经济舱”等殊荣。而我们有米其林星级厨师设计餐饮菜单，拥有这些荣誉加冕，一切都应该像丝绸一样光滑顺畅。”
By Billie Ooi-Ng Lean Gaik